Caring for those you care about
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RESIDENTS' CHARTER

The main focus of The Willows Nursing and Residential Home is the quality of care for our residents. The aim of our Residents’ Charter is to encourage residents to control as much of their lives as possible and to enjoy the following rights.

  • Residents have the right to personal independence, personal choice and personal responsibility for their own actions.
  • Residents have the right to have their personal dignity respected by others in every possible way and to be treated, whatever their disabilities or frailties, as individuals in their own right.
  • Residents have the right to take a full part in decisions about daily living arrangements, including individual assessment of need, periodic reviews and be consulted about any changes which may be proposed.
  • Residents have the right to personal privacy for themselves, their belongings and their affairs.
  • Residents have the right to the same access to facilities and services in the community as any other citizen, including registration with the doctor and dentist of their choice and to consult them in private.
  • Residents have the right to be given every appropriate opportunity of mixing with other people in the community, whether by going out or by inviting people in.
  • Residents have the right to have their cultural, religious, sexual and emotional needs accepted and respected.
  • Residents have the right to the access of a formal complaints procedure.
  • Residents have the right of access to any records about them compiled by the home.
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